The Commissioner for Administration (Ombudsman)

The Commissioner for Administration was set up in 1991. Since it began its work, it’s mandate has broadened and includes not only handling of complaints but also identifying human rights and discrimination issues. It also cooperates with public services, civil society and international institutions.

The Commissioner for Administration (Ombudsman)

The initial duties of the Ombudsman were limited to the investigation of complaints. Until today a significant part of its activities continues to concern complaints’ handling and reporting. Since 2004 the consecutive expansion of the Ombudsman’s mandate has turned it into an Institution with a wider and more complex and specialized responsibilities which require multiple and multileveled action.

To fulfil of its role, the Ombudsman undertakes on a constant and regular basis activities of preventive, mediatory, repressive and educational character, alongside with initiatives for co-operation both with administration and civil society. In practice, the Ombudsman exercises its broad powers not only in investigating of complaints, but also when identifying problematic areas of human rights protection or other issues regarding discrimination, vulnerable groups, gender equality, prevention of torture and the rights of persons with disability in its day to day experience.

On an ad hoc basis, the Ombudsman expresses its view on proposed legislation or on the adoption and implementation of international human rights standards before the Parliament.

Another essential part of its work concerns promotional, educational and training functions. These are carried out in close cooperation with public services and other governmental, international or non-governmental institutions, and are addressed to professional groups or other members of the society.